Category Archives for Persuasion

Conflict: Understand first ….. engage second

Just recently I had a bizarre experience with a friend that I hadn’t seen for over 2 years.
I rang him up to organise for a well overdue catch-up and indicated that I would pick him up and we could go to the restaurant we regularly went too in years gone by. He had moved since last time we had spoken so I asked for directions on how to get there from my place. Continue reading

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